These Terms of Service ("Terms") are a legal agreement between you ("you", "your", the "Customer") and Finasto ("Finasto", "we", "us", "our") governing your use of the Finasto Coffee mobile application (the "App"), the website https://finasto.net, and all related ordering, loyalty and pre-order features (together, the "Service").
If you take part in the promoter / referral program, the additional Promoter Program Terms also apply.
1. Eligibility
- You must be at least 18 years old and able to form a binding contract.
- You must provide accurate, current and complete information and keep it up to date.
- You are responsible for all activity under your account and for keeping your password confidential. Notify us immediately at support@finasto.net if you suspect unauthorised use.
2. The Service
Finasto Coffee lets you browse a coffee menu, place orders for delivery or store pickup, place pre-orders for special deals, pay using the payment methods we make available, track order status, and earn and redeem loyalty points.
We may add, change, suspend or remove features, products, branches or delivery areas at any time.
3. Orders
3.1 Placing an order
When you submit an order you make an offer to purchase the selected items. A contract is formed only when we accept and confirm your order (status moves past "Pending").
We may decline or cancel an order — for example if an item is unavailable, the order appears fraudulent, payment is not verified, the delivery address is outside our service area, or there is a pricing error.
3.2 Prices and currency
- Prices are shown in the currency of your detected or selected country and include applicable taxes unless stated otherwise.
- Delivery charges are shown before you confirm the order.
- We try to keep prices and menu information accurate, but errors can occur. If an item's correct price is higher than shown, we will contact you before fulfilling the order or cancel it and refund any amount paid.
3.3 Pre-orders
Pre-orders may offer discounts in exchange for ordering in advance. Pre-order fulfilment dates, minimum spend and discount tiers are shown at the time of order and are set by us. Pre-order discounts cannot be exchanged for cash.
4. Payment
4.1 Payment methods
We currently support manual and offline payment methods, which may include bank transfer, e-wallet, QR (QRIS) payment, card-on-delivery and cash on delivery/pickup. Available methods are shown at checkout and may vary by country and branch.
4.2 Payment proof
For prepaid methods you may be asked to upload a screenshot or photo as proof of payment. You are responsible for making the payment to the correct account shown at checkout and for the accuracy of the proof you upload. Do not upload images that contain more information than necessary.
4.3 Verification
Orders requiring prepayment are processed only after we verify the payment. If we cannot verify your payment within a reasonable time, we may cancel the order.
4.4 No in-app digital currency
Loyalty points are a promotional benefit, not money or a stored-value instrument. They have no cash value and cannot be transferred, sold or withdrawn.
5. Delivery and Pickup
- Estimated delivery and preparation times are estimates only and are not guaranteed.
- You must provide a correct, complete and reachable delivery address and phone number. We are not responsible for failed delivery caused by incorrect details or no one being available to receive the order.
- Risk in the products passes to you on delivery or pickup.
- If you choose a third-party courier, that courier's terms also apply and we are not responsible for their acts or omissions once the order has been handed over.
6. Cancellations, Refunds and Returns
6.1 Customer cancellation
You may cancel an order from the App while it is still "Pending" (before we begin preparing it). Once preparation has started, an order generally cannot be cancelled.
6.2 Refunds
- If you paid in advance and your order is cancelled (by you while permitted, or by us), you may request a refund from the App.
- To receive a refund you may need to provide a bank name and account number. You are responsible for the accuracy of these details; we are not liable for refunds sent to an incorrect account you provided.
- Approved refunds are processed within 7–14 business days, minus any non-refundable third-party charges where applicable.
6.3 Problems with an order
If your order arrives incorrect, incomplete, damaged or unsafe, contact support@finasto.net with your order number and photos within 48 hours.
We may offer a replacement, credit or refund at our discretion and as required by consumer-protection law in your country. Nothing in these Terms limits non-excludable rights you have under local consumer law.
7. Loyalty Points and Rewards
- You earn points on completed orders as configured by us. Point values, badge tiers and discount percentages are set by us and may change.
- Points and badges are personal to your account, have no cash value, and are forfeited if your account is closed, deleted or banned, or if we reasonably believe they were obtained through error, abuse or fraud.
- Redeeming points applies the corresponding discount to an order at checkout; the deduction is final once the order is placed.
- We may expire, adjust or cancel points to correct errors or address abuse.
8. Acceptable Use
You agree not to:
- Use the Service for any unlawful, fraudulent or harmful purpose.
- Provide false information, impersonate another person, or use someone else's payment details without authorisation.
- Create multiple or fake accounts, or manipulate orders, points, pre-orders, referrals or reviews.
- Upload content that is illegal, infringing, offensive, or that contains malware or another person's data without permission.
- Interfere with, disrupt, probe or reverse-engineer the Service, or attempt to gain unauthorised access to any account, system or data.
- Use bots, scrapers or automated means to access the Service.
- Resell products bought through the Service without our written consent.
We may suspend, restrict, ban or delete any account that we reasonably believe violates these Terms, with or without notice.
9. User Content
"User content" includes your profile photo, payment-proof images, order notes and anything else you submit.
You keep ownership of your user content, but you grant us a non-exclusive, worldwide, royalty-free licence to store, use and process it solely to operate and support the Service. You confirm you have the right to submit it and that it does not violate any law or third-party right.
We may remove user content that violates these Terms.
10. Intellectual Property
The Service, including the App, website, "Finasto" name and logo, designs, text and software, is owned by us or our licensors and is protected by intellectual property laws.
We grant you a limited, personal, non-transferable, revocable licence to use the App for its intended purpose. You may not copy, modify, distribute, sell or create derivative works from any part of the Service except as allowed by law.
11. Notifications
By using the Service you agree to receive transactional notifications (order status, refunds, points, program updates) by push notification and/or email.
You can disable push notifications in your device settings; some service-critical emails cannot be opted out of while you hold an account.
12. Third-Party Services
The Service relies on third parties including Google Firebase and Google Maps Platform, and may link to third-party apps (e.g. your banking or messaging app).
We are not responsible for third-party services, and their terms and privacy policies apply to your use of them.
13. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law.
See the separate Disclaimer. We do not warrant that the Service will be uninterrupted, error-free, secure, or that time estimates will be met.
14. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or opportunity.
- Our total aggregate liability arising out of or relating to the Service or any order is limited to the greater of (a) the amount you paid for the order giving rise to the claim, or (b) [USD 50 / local equivalent] .
- Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, fraud, or non-excludable consumer rights.
15. Indemnity
You agree to indemnify and hold harmless Finasto and its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.
16. Suspension and Termination
You may stop using the Service and delete your account at any time (see Account & Data Deletion).
We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service.
Sections that by their nature should survive termination (e.g. payment obligations, disclaimers, limitation of liability, indemnity, governing law) will survive.
17. Changes to These Terms
We may update these Terms. If changes are material, we will notify you in the App or by email before they take effect.
Continued use of the Service after the effective date means you accept the updated Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of Pakistan, Sindh, without regard to conflict-of-laws rules.
The courts of Karachi, Pakistan have exclusive jurisdiction, except that you may also bring proceedings in your country of residence where local consumer law gives you that right.
Before starting formal proceedings, please contact us at support@finasto.net so we can try to resolve the matter informally.
19. General
- If any provision is found unenforceable, the rest of the Terms remain in effect.
- Our failure to enforce a provision is not a waiver.
- You may not assign these Terms; we may assign them to an affiliate or successor.
- These Terms, the Privacy Policy, the Disclaimer and, if applicable, the Promoter Program Terms are the entire agreement between you and us regarding the Service.