This Disclaimer applies to the Finasto Coffee mobile application (the "App"), the website https://finasto.net, and all related features (together, the "Service"), operated by Finasto ("Finasto", "we", "us", "our").
By using the Service you acknowledge and accept this Disclaimer. It should be read together with our Terms of Service, Privacy Policy and, if you are a promoter, the Promoter Program Terms.
1. "As Is" / "As Available"
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied or statutory, to the fullest extent permitted by law.
We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, or that defects will be corrected.
2. Order Times and Availability
Preparation, pickup and delivery time estimates shown in the App are estimates only and are not guaranteed.
Actual times depend on order volume, staffing, weather, traffic, courier availability and other factors outside our control. Menu items, prices, branches, delivery areas, payment methods and promotions may change or become unavailable without notice.
3. Food, Allergens and Health
- Product descriptions and images are for general information and may not list every ingredient or possible allergen, and may differ from the item you receive.
- Items are prepared in kitchens that also handle milk, nuts, soy, gluten and other allergens; cross-contact is possible.
- If you have a food allergy, intolerance or medical/dietary condition, contact the branch directly before ordering. Do not rely solely on the App.
- Nothing in the Service is health, nutritional or medical advice. Caffeine may not be suitable for everyone, including people who are pregnant or have certain medical conditions.
4. Pricing, Currency and Information Accuracy
We try to keep prices, currency conversions, tax amounts, delivery charges and other information accurate and current, but errors and delays can occur.
Where a material error affects your order, we may correct it, contact you, or cancel and refund the affected order as described in the Terms of Service.
Currency conversion rates shown are indicative and may differ from your bank's rate.
5. Loyalty Points and Rewards
Loyalty points, badges, tiers and discounts are promotional benefits only.
They have no monetary value, cannot be exchanged for cash, and may be changed, expired, adjusted or withdrawn by us, including to correct errors or address abuse.
Point balances are forfeited if an account is closed, deleted or banned.
6. Promoter / Referral Program — No Earnings Guarantee
Any commission rates, tier examples, dashboards or figures relating to the promoter program are illustrative only and do not guarantee any income.
The program is an affiliate referral arrangement, not a job, investment or multi-level marketing scheme.
Actual earnings depend on your own efforts and factors outside our control, and most participants earn little or nothing. See the Promoter Program Terms.
7. Payments Made Outside the App
Finasto Coffee uses manual/offline payment methods such as bank transfer, e-wallet, QR/QRIS and cash.
Payments are made directly by you to the account details shown at checkout. We are not a payment processor or escrow service.
You are responsible for:
- Paying the correct amount to the correct account.
- The accuracy of any payment proof you upload.
- The accuracy of any bank details you provide for refunds or promoter payouts.
We are not liable for losses caused by payments sent to the wrong account, or by incorrect payout details that you supplied.
8. Third-Party Services and Links
The Service depends on and links to third-party services, including Google Firebase, Google Maps Platform, your banking or e-wallet apps, messaging apps and independent couriers.
We do not control and are not responsible for the content, policies, availability, security or performance of any third-party service. Your use of them is governed by their own terms and privacy policies.
9. Notifications
The App uses push notifications and background/foreground services to deliver order alerts, including a loud "new order" alert for store staff.
Delivery of notifications depends on your device, operating system, network, battery settings and permissions, and is not guaranteed.
Do not rely on the App as your only means of tracking an order.
10. User Content
Content submitted by users, such as profile photos, payment-proof images and order notes, is the responsibility of the user who submitted it and does not represent the views of Finasto.
11. Limitation of Liability
To the maximum extent permitted by law, Finasto and its officers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, data, goodwill or opportunity, arising from or related to your use of (or inability to use) the Service.
Our total liability is limited as set out in the Terms of Service.
12. Changes
We may update this Disclaimer at any time. The "Last Updated" date shows the current version.
Continued use of the Service after a change means you accept the updated Disclaimer.