This page explains how to delete your Finasto Coffee account and associated personal data. It is provided by Finasto ("Finasto"), operator of the Finasto Coffee app and https://finasto.net.
Support: support@finasto.net
Option 1 — Delete in the app (fastest)
- Open the Finasto Coffee app and sign in.
- Go to the Profile tab and open Account Settings.
- Tap Delete Account.
- Enter your password to confirm your identity.
- Tap Delete.
Option 2 — Request deletion by email / web
If you cannot access the app, email support@finasto.net from the email address registered to your account with:
-
Subject:
Delete my account - Body: The name and email on your account, and if known, your last order number.
We may ask one or two questions to verify that you own the account before we proceed. We will confirm by email once deletion is complete.
You can send this request at any time. There is no charge.
What gets deleted
When your account is deleted, we remove:
- Your login credentials (Firebase Authentication record).
- Your profile: name, email, phone number, delivery address, and profile photo.
- Your loyalty points, badges and reward progress.
- Your saved device / push-notification tokens.
- Your promoter application and referral profile, if any.
- Your in-app notifications.
- The photos you uploaded: payment proofs and complaint photos.
What is kept, and why
Some records are retained in a de-identified or legally required form. Your name, phone number, address, delivery pin location, order notes, bank details and uploaded photos are removed from them; they keep only an internal reference number that no longer corresponds to any account.
| Data Kept | Reason | Retention |
|---|---|---|
| Order, payment and refund records | Tax, accounting and consumer-law obligations; fraud prevention | Up to 7 years, then deleted or anonymised |
| Promoter commission and withdrawal records (if you were a promoter) | Tax, accounting and anti-fraud obligations | Up to 7 years, then deleted or anonymised |
| Minimal records of a ban / policy violation (if applicable) | Prevent re-registration and abuse | Up to 7 years |
| Backup copies | Disaster recovery | Overwritten on our normal backup cycle (up to 90 days) |
| Aggregated / anonymised analytics | Cannot identify you | Indefinite |
We do not keep your name, email, phone, address or photo beyond the deletion window except where a specific law requires it.
Timeframe
| Step | When |
|---|---|
| Account access removed | Immediately (in-app) or within 3 business days (email request) |
| Personal data erased from active systems | Within 30 days |
| Personal data purged from backups | Within 90 days |
Before you delete — alternatives
-
Just want to stop notifications?
Turn them off in your device settings: Settings → Apps → Finasto Coffee → Notifications. -
Want a copy of your data first?
Email support@finasto.net and ask for a data export before you delete. -
Have an open order or pending refund/withdrawal?
Please wait until it is completed, or contact support — deleting your account may forfeit pending amounts.
Questions
Email support@finasto.net and we will help.